Account and Data Deletion
Last updated: ٣١ أكتوبر ٢٠٢٦
You can delete your Balotk account and its data at any time. This page explains both routes, what is deleted, and what is kept and why.
1. Delete from inside the app (fastest)
- Open the Balotk app and sign in.
- Go to Settings (or My Profile).
- Tap Delete account at the bottom.
- Confirm. The account is frozen and you are signed out; it is permanently deleted after 30 days.
2. Delete by email (if you cannot sign in)
Email support@balotk.com from the address registered on the account, with the subject Account deletion request, and include your username.
We reply within 7 business days. We never ask for your password or a verification code in any message.
3. What is deleted
- Your account, email, username, display name and avatar.
- In-game balances: chips, diamonds, subscription and owned items.
- Level, experience, match history and statistics.
- Your chat-room messages and any rooms you created.
- Feedback you sent from inside the app.
Deletion of balances is permanent: they are not refunded and cannot be moved to another account. See the Refund Policy before deleting.
4. What is kept, and why
- Purchase and invoice records — Saudi law requires accounting and tax records to be retained for at least six years. These are separated from your identity: the invoice number, amount and date remain; your email and name do not.
- Fraud and abuse records — a minimal amount, kept to stop banned users returning, and used for nothing else.
5. Timing
In-app deletion freezes the account at once and signs you out on every device; it is permanently deleted after 30 days. During that time your account is hidden from everyone, and you can restore it exactly as it was simply by signing in — protecting you from accidental deletion or account theft. Email deletion happens within 7 business days. Routine backups are purged within 30 days of permanent deletion.
6. Note
Uninstalling the app does not delete your account — your data stays on the server until you request deletion by one of the routes above.
For more about your data and rights, see the Privacy Policy.