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Balotk

Refund Policy

Last updated: 25 August 2026

This policy applies to everything purchased within Balotk: chip and diamond packages, VIP membership, gifts and items.

No refunds and no exchanges on any in-app purchase.
Products are digital and delivered the moment payment is confirmed: the package is added to the account instantly and can be spent immediately, which constitutes complete delivery and consumption. By completing a purchase you acknowledge this and waive any right of withdrawal.

1. Why They Are Not Refundable

If you wish to gift a package to someone, choose "Gift to a friend" at checkout — before payment, not after.

2. Receipt for Every Transaction

You receive a confirmation email after every successful purchase, showing the package, what was credited, the amount and the invoice number. Keep it — it is your proof.

3. Bank Disputes

Any payment dispute is handled by your bank alone.
The card-issuing bank executed the charge and is the party able to review and reverse it. In cases of duplicate charges or disputed transactions, the request must be submitted directly to your bank. Such requests are not accepted by us, we do not mediate in them, and we bear no responsibility for the bank's procedures, their duration, or their outcome.

4. The Only Case for Contacting Us

If an amount was charged to your account and what you purchased was not activated — chips or diamonds not credited, VIP membership not started, or a gift not delivered — contact us at support@balotk.com attaching:

Review takes 3 to 7 days, during which we verify the transaction and that the charge actually occurred. After verification we activate what was not activated in your account. This is activation of a paid product, not a refund of the amount.

5. No Sale or Trade

Chips, diamonds, subscriptions and prizes may not be sold, exchanged or traded, whether inside or outside the app and website. Authorised purchase channels are the in-app store, the Apple and Google stores, and official redemption codes issued by us.

We bear no responsibility for any transaction conducted outside these channels — we do not guarantee it, do not compensate for balance or money lost in it, and do not refund amounts paid to a third party. Anything purchased from an unauthorised source will not be activated and cannot be claimed from us. See the Terms of Service.

6. Cheating and Violations

An account suspended for cheating or for violating the terms — including selling or trading outside authorised channels — receives no refund and no activation, and its balances are forfeited without compensation.

7. App Store Purchases

Purchases made through the App Store or Google Play are subject to that store's own policy, and any request must be submitted to them, not to us.

8. Service Provider Details