Terms of Service

Last updated: 14 November 2026

By using the Balotk app or balotk.com, you agree to these terms. If you do not agree, please do not use the service.

1. Nature of the Service

Balotk is an entertainment platform for traditional card and board games (Baloot, Domino, Jackaroo, Concan, Last Card and others), played against the computer or with other players.

This is not a gambling site. In-game currencies (chips and diamonds) are entertainment tokens with no monetary value. They cannot be cashed out, transferred into money, or refunded as cash under any circumstances. No cash prizes are ever paid to players.

2. Accounts

A valid email address and password are required to create an account.
You are responsible for keeping your password confidential and for all activity that occurs under your account.
One account per person. Creating multiple accounts to bypass limits or to move balances between them is a violation and may result in suspension.
Minimum age is 13; purchases require age 18 or guardian consent.

3. In-Game Currency and Purchases

Chips and diamonds are earned through play, rewards, or purchase. They are a licence to use features inside the app — not property and not a monetary balance.
Purchases are delivered immediately upon payment confirmation and are non-refundable and non-exchangeable. See our Refund Policy.
We may change prices and package contents in future; changes do not apply to what you have already purchased.
Currencies and items do not transfer when an account is closed or deleted.

Not for sale or trade.
Chips, diamonds, subscriptions and prizes are a personal licence to use within Balotk, not transferable property. They may not be sold, bought, exchanged or traded — for money or otherwise — whether inside or outside the app and website.

4. Authorised Purchase Channels

The in-app or on-site store.
The official app stores.
Official redemption codes issued by us, redeemed inside the app.

Any party, person, website or account offering Balotk chips, diamonds, subscriptions or prizes outside these channels is not authorised and has no relationship with us. Should we appoint distributors in future, we will publish their names on this page — do not trust a claim of authorisation you cannot find here.

Disclaimer. We accept no responsibility for any transaction conducted outside our authorised channels: we do not guarantee it, do not compensate for money or balance lost in it, do not refund amounts paid to a third party, and do not intervene in any resulting dispute.

Violating this — by selling, buying, brokering or promoting — exposes the account to suspension and forfeiture of its balances and items without compensation, even if purchased with real money.

5. VIP Membership

Purchased for a fixed period (week, month or year) and expires at its end. There is no auto-renewal and no recurring charge — it is renewed by purchasing again.

6. Player Conduct and Content

Chat rooms, display names and images are a public space seen by others. The following are prohibited:

Anything contrary to Islamic law or the regulations of the Kingdom of Saudi Arabia.
Cheating in any form: cheat software, exploiting bugs, collusion between players, and any attempt to alter balances or results.
Insults and abusive language, bullying, threats, harassment, any mistreatment of other players, and sexual or violent content.
Attempts to sabotage or damage the service or other players' accounts.
Abusing the platform or its staff, defaming it, or spreading falsehoods about it.
Advertising competing games or platforms, commercial promotion, scam links, impersonation, and publishing others' personal data.
Political discussion, stirring religious, sectarian, tribal or racial disputes, incitement, and the promotion, financing or glorification of terrorism.
Using the platform for anything other than its purpose — which is gaming alone — including begging, prostitution or solicitation, money laundering, and any unlawful activity.

Chat etiquette. In every conversation — at the table, in rooms, private messages and teams — you must observe public decency, respect privacy and keep the discussion civil. Indecent language, insults and abuse and anything that offends other players are prohibited.

Voice chat. Voice rooms are optional: only players who choose "voice play" join them, and you may mute your microphone at any time. The same etiquette and every prohibition above apply — no insults, no indecent language and no political discussion. Using voice chat for advertising, fraud or promoting any unlawful activity is prohibited. We act on reports, may suspend voice access or the whole account of anyone who breaks these rules, and cooperate with the competent authorities upon lawful request.

Every player is responsible for what they say. What players write or say in text and voice conversations represents them alone, not Balotk, and Balotk is not responsible for its content. We do not monitor every conversation in real time, and we act on reports under this section.

Reports and records. Any player may report someone who abuses them. Conversations are stored by us and reviewed when a report is made, to verify its validity and any repetition; decisions follow review, not the report alone. A copy may be provided to the competent regulatory or security authorities upon a lawful request.

If three players report you, your chat privileges are suspended for 24 hours while the complaint is reviewed.
If the violation is confirmed, your account will be suspended.
If complaints are repeated and confirmed, your account will be permanently banned and will not be restored, and you forfeit your chips and diamonds and everything else in the account.

7. Account Suspension and Deletion

Where these terms are breached — or where there is serious suspicion of a breach — we may, according to the gravity and repetition of the breach and without prior notice:

Suspend the account temporarily for a period we determine.
Suspend it precautionarily pending review, for the duration of that review.
Suspend it permanently and delete the account.
Remove any violating content and terminate active sessions on the account.

No compensation. Suspension or deletion for a breach does not entitle the holder to any refund or compensation for balances, purchases, subscriptions or in-game prizes — which carry no monetary value in the first place, as stated in section 1.

We may refer the matter to the competent authorities in the Kingdom of Saudi Arabia and provide them with the data we hold, where the law requires it or where a crime or the safety of others is involved. We accept no liability for the consequences that follow for the account holder.

If you believe your account was suspended in error, write to support@balotk.com from the email registered on the account; cases are reviewed within three to seven business days.

You may also request deletion of your own account at any time — see the Privacy Policy.

8. Intellectual Property

The name, logo, designs, audio and software belong to Balotk. Images and text you upload remain yours; by posting them you grant us a non-exclusive licence to display them within the service.

9. Service Availability

We strive for continuous service without guaranteeing uninterrupted operation. We may perform maintenance, modify features, or discontinue a game. If the service is permanently discontinued, we will notify users with reasonable advance notice.

10. Limitation of Liability

The service is provided "as is", without any guarantee that it will run without interruption or error.

Outages, maintenance and updates: the service or some of its features may be temporarily unavailable for maintenance, updates or a technical fault. No compensation is due for this, because your balance and items stay safe in your account and are there as before when the service returns.
Duplicate charges: if you were charged more than once for a single purchase and the purchase was activated once, the claim for the duplicate amount is made with the bank that issued your card, which is the party responsible for reviewing it.
Charged but your purchase was not activated: contact us as described in the Refund Policy.

Except in cases of fraud or gross negligence, and to the extent permitted by law, our liability shall not exceed the value of the single transaction the claim relates to.

11. Governing Law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and Saudi judicial authorities have jurisdiction over any dispute.

12. Service Provider Details

Platform: Balotk
Service provider: wajhat almada Establishment For Information Technology
Commercial Registration (Unified National No.): 7055496892
Location: Jeddah, Kingdom of Saudi Arabia
Email: support@balotk.com
Website: balotk.com