Privacy Policy

Last updated: 31 October 2026

This policy explains what data we collect, why, how we protect it, and what your rights are.

1. What We Collect

• Account data: email address, username, display name, and your avatar if you choose or upload one.
• Gameplay data: level, experience, in-game balances, match history, and owned items.
• What you send through the service.
• Technical data for the security and operation of the service.

2. Why We Use It

• Operating your account and gameplay, and saving progress and balances.
• Processing purchases and sending receipts.
• Preventing cheating and fraud, and protecting accounts.
• Technical support and answering your enquiries.
• Service notifications, and promotional messages you can opt out of at any time.

We do not sell or rent your data to anyone.

3. Who We Share It With

• Hosting and database providers — to run the website and app and store your account data.
• Payment service provider — to process purchases.
• The sign-in provider you choose — if you sign in with an external account; we receive your name, email and picture from it.
• Technical service providers — to protect against automated accounts, and to run the service and connect calls.
• Competent authorities upon lawful request.

4. What Other Players See

Your display name, avatar, level and leaderboard position are public within the app. However, your balance, email address and purchases are visible to no one but you.

5. Retention

We retain your data for as long as your account exists. When you request account deletion, the account is frozen for thirty days during which you can restore it by signing in; personal data is then permanently removed, except financial transaction records which we are required to retain for the statutory period.

After an account is deleted we keep an encrypted fingerprint of your email (a one-way hash from which the email cannot be recovered), solely so that the welcome bonus is not granted again to someone who deletes their account and returns with the same email. The same applies to a phone number that received its bonus.

We keep what is sent through the service for as long as its operation, security and the enforcement of the terms require. Anything requested by a competent authority under a lawful request is preserved until that request is concluded.

6. Your Rights

• Access and correct your data from the profile screen.
• Delete your account from settings, or by contacting us.
• Opt out of promotional messages.
• Any other rights granted by law.

To exercise any of these: support@balotk.com

7. Children

The service is not directed at anyone under 13. If we learn of an account belonging to a child under that age, we delete it.

8. Security

We protect data with appropriate technical and administrative safeguards. Nevertheless, no method of transmission or storage is one hundred percent secure.

9. Changes to This Policy

We may update this policy and will notify you of material changes in the app or by email.