Support

We're here to help with your account, your games and your purchases in Balotk.

What to include

• Your in-game name and the email registered on your account.
• What happened: what you did, what you saw, and when.
• A screenshot if possible.
• For purchase issues: the invoice number from your purchase confirmation email.

Common questions

I paid but my purchase wasn't added to my account.
Email us with the invoice number and a bank statement showing the charge. Details are in the Refund Policy.

Can I get a refund?
Purchases are digital and delivered the moment payment is confirmed, so they can't be refunded or exchanged — see the Refund Policy.

I forgot my password.
Choose "Forgot password" on the sign-in screen and we'll email you a link to set a new one.

I don't receive rewards and can't buy anything.
Confirm your email address from the message you received when you signed up; rewards and purchases need a confirmed email.

A player is abusive in chat.
Tap their name or photo and choose Report — reports go to our moderators.

I want to delete my account and data.
The steps are on the Account and Data Deletion page.

The full game rules, with pictures, are in the Baloot guide.